Filing a complaint on a designated email id, and finding out the status of the complaint. Provisions are to be made for sharing Ticket Number once the complaint is lodged. Escalation Matrix (Customer Support, Head of Customer Support, Compliance Officer and CEO) for filing complaints in the below mentioned format:
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ and for DP with CDSL at https://www.cdslindia.com/Footer/grievances.aspx Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
Online Resolution of Disputes in the Indian Securities Market